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News and events

Home / About us / News
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Show care for the people who care for you

Tuesday 2 February 2021Tuesday 2 February 2021

Please be respectful to our hardworking staff. We know this is a difficult time for many. However, verbal or physical abuse of any of our staff will not be tolerated, whether in-person or via telephone/email. Abuse of our staff could result in discharge from the service or prosecution....

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Clinic closed from Saturday 19 December 2020 to Sunday 3 January 2021

Wednesday 16 December 2020Wednesday 16 December 2020

Our clinic will be closed during the last two weeks of December 2020. The last day we will be open is Friday 18 December, and we will re-open on Monday 4 January 2021. No calls or emails will be answered during this period. If you have an emergency and need support during this time,...

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Our telephones are closed today, Friday 4 December, please accept our apologies

Friday 4 December 2020Monday 4 January 2021

If you have any general queries, please email GIC@nhs.net. If it is a hormone related query, please email our endocrine team at Gic.endo@nhs.net. If your query relates to an urgent medical matter, please hang up now and dial 111 to speak to the NHS 111 service, or dial 999....

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GIC phones are operational again (they were down 23 October)

Friday 23 October 2020Monday 4 January 2021

Our phone lines were down on 23 October, but are now restored. When our phones are down, please email your queries to GIC@nhs.net and we will endeavour to respond to as soon as possible. We are sorry for any inconveniences this causes you....

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24 August – issues with Zoom, our online appointment provider

Monday 24 August 2020Monday 24 August 2020

Zoom, the videoconferencing platform we use for our online appointments, is experiencing widespread outages. Users across the UK are reporting problems joining video calls. Please accept our apologies if you are not able to join your with a GIC clinician appointment due to this issue. You can see the status of the Zoom platform...

GIC – limited service in view of the COVID-19 outbreak

Monday 23 March 2020Wednesday 10 February 2021

Limited face-to-face appointments now available We are offering limited face to face appointments at this present time, however, the majority of the appointments are still being carried out via Zoom or telephone. Signing off for hormones and referrals to surgery over the phone: some of these appointment types may need to be rescheduled for...

Coronavirus (COVID-19)

Monday 16 March 2020Monday 16 March 2020

The Tavistock and Portman NHS Foundation Trust have updated their site with links to guidance on Coronavirus (COVID-19)....

Have your say on our relocation

Wednesday 19 February 2020Wednesday 11 March 2020

Thank you for taking the time to help us shape our new space. We will be moving to a new location near Finchley Road tube station in London from Spring 2020. The quality of your care is our top concern and changes to our location will not affect the clinical service you receive. Find...

The Gender Identity Clinic is moving

Thursday 16 January 2020Thursday 16 January 2020

Later this year the Gender Identity Clinic (GIC) will move to a new London location, near Finchley Road underground station. Our new building is larger and has better travel times to major London transport hubs. The quality of your care is our top concern and changes to our location will not affect the clinical...

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Issue with our phone lines – 10 January 2020

Tuesday 7 January 2020Monday 4 January 2021

We are currently (as of Friday 10 January) experiencing issues with our phone lines – when we transfer calls they are dropping out. Our IT team is aware of the problem and is working on it – we hope to have the phone service up and running again as soon as possible. While the...

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Gender Identity Clinic
Lief House
3 Sumpter Close
Finchley Road
London
NW3 5HR
Please note we moved to new location in June 2020

Tel: 0208 938 7590
Fax: 0208 181 4506
Email: GIC@nhs.net

Clinic opening times

Monday to Friday 9am to 5pm. Closed for lunch from 1 to 1.30pm.
Clinic closed on public holidays.

Telephone opening times

Due to the update in current government guidelines, we will be running a reduced service from our clinic, and our phone line will now operate between the hours of 10am to 12pm and 2 to 4pm, Monday to Friday.

The Gender Identity Clinic is provided by:

For referrals and all other matters, please call us on 0208 938 7590.

Find out how to submit concerns, compliments or enquiries.

For media enquiries contact communications@tavi-port.nhs.uk. Please note we cannot respond to patient enquiries sent to this address.

Read our privacy notice.