Please be respectful to our hardworking staff. We know this is a difficult time for many. However, verbal or physical abuse of any of our staff will not be tolerated, whether in-person or via telephone/email. Abuse of our staff could result in discharge from the service or prosecution....
Our clinic will be closed during the last two weeks of December 2020. The last day we will be open is Friday 18 December, and we will re-open on Monday 4 January 2021. No calls or emails will be answered during this period. If you have an emergency and need support during this time,...
If you have any general queries, please email GIC@nhs.net. If it is a hormone related query, please email our endocrine team at Gic.endo@nhs.net. If your query relates to an urgent medical matter, please hang up now and dial 111 to speak to the NHS 111 service, or dial 999....
Our phone lines were down on 23 October, but are now restored. When our phones are down, please email your queries to GIC@nhs.net and we will endeavour to respond to as soon as possible. We are sorry for any inconveniences this causes you....
Zoom, the videoconferencing platform we use for our online appointments, is experiencing widespread outages. Users across the UK are reporting problems joining video calls. Please accept our apologies if you are not able to join your with a GIC clinician appointment due to this issue. You can see the status of the Zoom platform...
Limited face-to-face appointments now available We are offering limited face to face appointments at this present time, however, the majority of the appointments are still being carried out via Zoom or telephone. Signing off for hormones and referrals to surgery over the phone: some of these appointment types may need to be rescheduled for...
The Tavistock and Portman NHS Foundation Trust have updated their site with links to guidance on Coronavirus (COVID-19)....
Thank you for taking the time to help us shape our new space. We will be moving to a new location near Finchley Road tube station in London from Spring 2020. The quality of your care is our top concern and changes to our location will not affect the clinical service you receive. Find...
Later this year the Gender Identity Clinic (GIC) will move to a new London location, near Finchley Road underground station. Our new building is larger and has better travel times to major London transport hubs. The quality of your care is our top concern and changes to our location will not affect the clinical...
We are currently (as of Friday 10 January) experiencing issues with our phone lines – when we transfer calls they are dropping out. Our IT team is aware of the problem and is working on it – we hope to have the phone service up and running again as soon as possible. While the...