Help with travel costs

Under the Healthcare Travel Costs Scheme, patients on low incomes or specific qualifying benefits or allowances, are reimbursed in part or in full for fares incurred in travelling to their appointment at the Tavistock and Portman NHS Foundation Trust.

Any Patient in receipt of one or more of the following benefits is eligible to claim:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit Guarantee Credit
  • NHS tax credit exemption certificate
  • Certificate HC2 or HC3
  • Universal Credit

Claims will be repaid to the value of the cheapest public transport option.

Reimbursement can be done by presenting the current proof of benefit and travel receipts to the cashier.

Alternatively you can post your claim using an HC5 form available from reception or from the NHS Choices website and enter `travel costs' in the search box.

Please note that claims made more than 3 months after the journey was taken will not be reimbursed.

We will pay for an official carer/escort if a GIC clinician has given written authorisation

People who can't claim

  • Accompanying friends or relatives (Help may be available from the Social Fund run by the Department for Work and Pensions)
  • Patients that travel by hospital provided transport
  • Private patients

What you need to claim

  • Your travel claim form signed by the clinic receptionist after your appointment
  • All your travel tickets and receipts – you are expected to use the cheapest mode of transport possible

How to claim

Pick up a travel expenses form at the clinic after your appointment and take it to the cashier’s office at Imperial College Healthcare.

Out of hours claims

If the cashier’s office is closed, you can either bring the travel claim form at your next appointment, (if it is within three months) or post the travel claim form, plus proof of ticket purchase, and a photocopy of your proof of entitlement to:

The Cashier’s Office
Ground Floor South
Charing Cross Hospital
Fulham Palace Road
W6 8RF

Find out more about the Healthcare Travel Costs Scheme

> NHS Choices

Department of Work and Pensions