Compliments, concerns and complaints

We aim to provide the highest quality care and take any compliments or complaints very seriously. Please be assured that your care will not be adversely affected by raising a complaint.

If you have any concerns, a compliment or an enquiry about the service, please use our Patient Advice and Liaison Service form on our main Tavistock and Portman website.

If you wish to make a complaint please complete the complaints form on our main Tavistock and Portman website.

For referrals and all other matters, please call us on 0208 938 7590.

It is important to think about what you want to happen as a result of your complaint, whether made orally or in writing. Do you want an apology? An explanation? To see changes or improvements made? Do you want people to acknowledge their mistakes? Assurance that the same thing cannot happen again? This helps ensure we understand what actions might resolve your complaint.