Compliments, concerns and complaints
We aim to provide the highest quality care and take any compliments or complaints very seriously. Please be assured that your care will not be adversely affected by raising a complaint.
If you have concerns, a compliment or complaint about the service, please email our Patient Advice and Liaison Service on PALSGIC@tavi-port.nhs.uk. For enquiries about the service, referrals and all other matters, please call us on 0208 938 7590.
To make a formal complaint you can submit your complaint in writing to:
The Chief Executive
The Tavistock and Portman NHS Foundation Trust
120 Belsize Lane
Alternatively you can email our complaints manager: firstname.lastname@example.org
It is important to think about what you want to happen as a result of your complaint, whether made orally or in writing. Do you want an apology? An explanation? To see changes or improvements made? Do you want people to acknowledge their mistakes? Assurance that the same thing cannot happen again? This helps ensure we understand what actions might resolve your complaint.